Shipping, Damage & Loss Policy

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Once an order has been shipped, Wet The Face is not responsible for packages that are lost, delayed, or damaged by the postal service or shipping carrier. All shipping services are handled by third-party carriers, and any issues that occur during transit are outside of our direct control.

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If your order arrives damaged, you must provide clear photographic evidence of the damage (including the product and packaging) in order for us to review the situation.
📸 Without photos, we are unable to assist with refunds, replacements, or reimbursements of any kind.

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Requests for refunds or reshipments due to:

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• postal damage

• lost packages

• carrier mishandling

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must be supported by proper documentation. Failure to provide requested photos will result in the claim being denied.

We strongly recommend ensuring that your shipping address is correct at checkout and that you monitor tracking updates once your order ships.

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Thank you for your understanding and for supporting Wet The Face.